After its history A-Mobiles, which left hundreds of customers hanging and disappeared, it seems that we have a second case of "cannon" in an online store, which followed the same course.
ΥThere are already many testimonies of people who had ordered high value mobile phones from the store GFElectronics.gr which has stopped serving these orders in the last month and something.
The store has voluntarily left the Skroutz and Bestprice platforms, does not pick up phones, does not respond to Email, and if you go to its page, you will see that it has stopped accepting orders, and updating orders that are in progress is done through emails that of course do not respond.
In fact, if you look at the Google's store rankings, they report that the physical store disappeared overnight, after it had already been demolished.
It should be noted, however, that until it disappeared, the store had an EXCELLENT rating on Skroutz, which is not a good sign.
One has already been created Group on Facebook to gather the victims of the case that you can find here
In fact, a member of this group who contacted Skroutz and received a response:
We sincerely regret the progress of your order and the inconvenience you have suffered in your purchase. Initially, we would suggest that you contact the store via mail: info@gfelectronics.gr, requesting information on the progress of your request.
Given that the specific store suspended without any warning and its own will its promotion on our platform on 25/2/2019 at 11:02, following repeated efforts, there is no way of communication on our part. If the store does not respond to your message you can contact your bank requesting cancellation of this transaction.
As you probably know, the website www.skroutz.gr is a website with purely informative content and aims to inform its users about the consumer products available in the Greek market and their prices. The users of our website are informed about the lowest price of the consumer goods they are looking for from the website and then, following the relevant links, they go to the website of the store, which enters into the contract of sale of any products chosen by the consumer. . Our company does not mediate in the purchases between the consumer and the online store, does not represent or substitute any commercial store. It is characteristic that the purchase document is issued by the store that contracts with the consumer / buyer.
In order to ensure the smooth operation of the service offered by the website www.skroutz.gr but also to defend the rights of consumers who use the search engine of this website, our company has established specific terms of use for the stores that participate in search engine, terms which are fully harmonized with current consumer protection and e-commerce legislation. In addition, we carry out continuous and daily audits, within the existing legal framework and the possibilities that this leaves in a private company like ours.
For any further clarification we would suggest that you also contact the competent authorities. With Cybercrime Prosecution, you can communicate in the following ways:
- Via the electronic platform for submitting complaints on the portal of the service http://portal.astynomia.gr - Via Email at ccu@cybercrimeunit.gov.gr
- By telephone at 11188 With the General Directorate of Consumer Protection, you can contact in the following ways:
- Through the electronic Complaints submission platform on the service portal http://www.mindev.gov.gr/%CE%BA%CE%B1%CF%84%CE%B1%CE%B3%CE…/
- Via email to public@mnec.gr
- By Telephone at 1520
The details of the store are the following (which you can find at the following link:
Name: GF ELECTRONICS SOLE SHAREHOLDER PRIVATE CAPITAL COMPANY
Activity: RETAIL TRADE OF TELECOMMUNICATION EQUIPMENT, BY CORRESPONDENCE OR INTERNET
Address: 233 Athens Ave., PC 12242, Egaleo, Attiki TIN: 801106980
Tax Office: EGALEO GEMI: 149259901000
https://www.businessregistry.gr/publicity/show/149259901000
https://gfelectronics.gr/?page_id=4269
Sincerely, Skroutz Support Team
Email: support@skroutz.gr
Those of you who have ordered from this store in progress, it would be good to start looking for complaints to the police, and your bank to question the transaction, if it has been done with a card.
I wish we did not have the case of A-mobiles, and it is just a company that fell out, and intends to return the money to the buyers, but with the data so far, it does not seem very likely.
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