The digital platform support.gov.gr is available to the citizens for the communication and the submission of questions and requests regarding the use of the digital services of the institutions.
Η service was designed and supported by General Secretariat for Information Systems of Public Administration and General Secretariat for Digital Governance and Simplification of its Procedures Ministry of Digital Governance.
The support.gov.gr integrates how to communicate with government agencies about the digital services provided in gov.gr. This creates a digital space for citizens and businesses to communicate with public services, to submit questions, requests and receive answers for the use of digital services of each body.
Citizens who wish to submit a question or request for service regarding the selected service provided by gov.gr, select the field «Contact»On the page of the digital service they are interested in.
Once identified with them Taxisnet codes, have the ability to submit personalized service requests or queries. Upon submission, they will receive the unique email service number as proof (Email).
Then the gov.gr distributes the requests - questions automatically, to the bodies and the administrative units that have the responsibility of answering. After the complete processing of the request, the answer of the administration is posted in the answer box of the citizen. For each new answer the gov.gr sends informative email, so that the citizen can go to the answer box to receive the answer of the competent administrative unit.
Already, supported by support.gov.gr 259 digital services provided by Ministries of Digital Governance, Rural Development and Food and Finance, as well as by e-EFKA, OAED and SELF. Gradually, all digital services will be integrated into support.gov.gr.
You can watch here the video about the operation of the service and instructions for use.
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