ΜOn the occasion of the following festive period, and taking into account the special conditions prevailing for the treatment of the Covid-19 pandemic, EETT addresses useful advice to the consumers-users of postal services and draws attention to the following:
Shipping cost: Check if the shipping cost is uniform or varies by region and also if it is influenced by factors such as the volumetric weight of the shipment (for items that exceed the company-defined weight limit and / or are bulky, such as electrical appliances ), delivery at the recipient's premises or in inaccessible areas, the provision of specialized services (eg express).
Delivery time: Find out from the postal provider about the expected delivery time and / or the possibility of providing specialized services regarding the delivery time (eg same-day delivery, delivery within a certain period of time or on a non-working day), which may involve additional charge.
How to pick up: Find out about the available pick-up options for the postal item (eg at your place, from the company's stores, from the mailbox, from service points with extended hours, etc.) as well as about the possibility of changing the delivery address of the item (forwarding services to another address).
Shipping tracking: Find out about the delivery process of the postal item, e.g. from the business website, via sms, email, phone, etc.
Repeat the performance effort: Postal providers are obliged on a second attempt to deliver the item, in case of your absence during the initial attempt, with your relevant written notice.
Receipt with reservationYou can either pick up by reservation or place a reservation within one day of receiving the postal item, stating in writing if the item delivered to you has been damaged or damaged.
Possibility of non-signingFor the purpose of preventive protection of public health, it is allowed, exceptionally and only temporarily, the delivery of postal items by courier without the signature of the recipient. In case this feature is used, the distributor certifies the service and records, at least, date, place, time of delivery and the details of the recipient, and / or the entry of a unique personal identification code that will be sent to the recipients.
Right to compensation: You have the right to claim compensation within 6 months for the incorrect provision of postal services, in case of total or partial loss / theft / destruction of the contents of the letter or parcel, as well as the late delivery of the postal item, in accordance with the terms of the individual contract you signed upon shipment.
Return products: Find out about the possibility of returning products and the available shipping methods given to you by the online store (eg through a cooperating postal company or with a company of your choice) as well as the relevant costs.
Market Research: Do a market research and search for detailed information on postal services and related invoices through the websites and hotlines provided by postal providers. To facilitate the search and selection of courier service, the online tool is available Pricescope of EETT, which provides you with the ability to search and compare prices for courier services of the largest postal providers in Greece.
Modification of servicesAsk if there are any changes to the postal services provided due to pandemic mitigation measures (eg suspension of services, modification of delivery terms, differentiation of delivery times, etc.) through the websites and / or service centers of postal companies and online stores.
For more useful information about postal services consult him Consumer Guide for Postal Services of EETT.
Do not forget to follow it Xiaomi-miui.gr on Google News to be informed immediately about all our new articles!
