We see a lot of reports about today for a few hours now problems accessing Cosmote's network via Mobile Data (Smartphones).
ΑMany users, trying to connect to the Internet or change the APN data on their device, get the message "authentication error 29" which indicates that they are obviously unable to connect to the company's DNS servers.
So far we do not know the source of the problem as communication with the service center is almost impossible, obviously due to the many calls from the subscribers of the provider.
If you experience the same problem, do not unjustly try to change the APN settings on your device, as the device has no problem, and the problem will be solved by the provider soon.
This was Cosmote's response to their Twitter account…
We would like to inform you that there is currently, for individual users, inability to access mobile data.
The company's technicians make every effort to repair the damage as soon as possible.- COSMOTE (@COSMOTE) December 14, 2019
Update: (15-12-2019 | 19:20)
The problems of connectivity to the company's mobile telephony network continue today at times and by regions. In addition to the Data, there have been reports of complete inability to connect to the network but as a result can not be made calls (incoming - outgoing).
In some cases, users get the message on their mobile phones Without Subscription to Service -33- (Problem with HLR?)
Either way, do not disturb anything in your device settings and make things worse.
Update: (15-12-2019 | 02:0)
The problem seems to be solved again, and we hope this time it is permanent.
Update: (15-12-2019 | 00:02)
Apparently the problem came back again (at least here in Patras). So be patient and the company will restore it permanently.
And do not mind anything on your devices !!!
Update: (14-12-2019 | 23:20)
The problem with the Internet connection (Mobile Data) has been fixed for a few minutes.
Try connecting now.
If you are unable to connect and you have not changed any of the APN settings on your device, try rebooting your device.
Update: (14-12-2019 | 22:40)
In communication he had member of our forum with the company, the problem has been confirmed by the Cosmote support center and they are working to resolve it. We believe that in a short time the connection to your mobile phones will be restored.
We repeat! Do not disturb the Data connection (APN) settings as the problem is not with your devices but with the provider's network. If you do useless actions you may have more problems afterwards.
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