Η Xiaomi has service centers in more than 680 cities in India, and today the company opened the 2000th Authorized Service Center (ASC) in Delhi.
Η The company is also the first Industrial Brand Name to be certified according to ISO 9001 and 14001 standards for after-sales quality management systems.
Xiaomi has service centers throughout India and covers over 90% of the regions. According to Xiaomi, it has achieved a field failure rate (FFR) of less than half of the industry average, and 96% of malfunctions will be resolved within 4 hours, while an average of 93% of all malfunctions are resolved in just 2 hours.
In addition, Xiaomi has also been awarded ISO 9001: 2015 and ISO 14001: 2015 certification by Quality Austria, and is the first company in the Indian smartphone industry to have achieved this.
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