British telecoms giant Vodafone plans to lay off 11.000 employees over a period of three years
This will be done as part of an action plan to improve operations and re-focus on customers, following a period of relatively low performance.
The plan was revealed as part of its preliminary results Vodafone for the financial year 2023, with the newly appointed managing director of the group Margaret of the Valley to state:
He argued that Vodafone's comparative performance had deteriorated over time and that “is directly linked to the experience of our customers“. THE Della Valle he added that Vodafone is currently more complex than it needs to be, which affects commercial flexibility in local markets.
The telecommunications company recommends the cutting 11.000 jobs over three years, both in its UK headquarters and in local markets, and said it has predicted "significant investments" for FY24 towards customer experience and branding. Layoffs account for more than 10% of Vodafone's global workforce, which was somewhere 100.000 people last year.
The company said it hopes to “maximize potential"Her Vodafone Business, which he sees as well-positioned to take advantage of the growing demand for help from organizations with digital transformation projects.
Meanwhile, to win back consumers, Vodafone said it needs to "refocus on the basics" and deliver a "simple and predictable experience" it believes customers expect. It also aims to focus its resources on those products and geographies that it hopes will lead to better returns over time.
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