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HP is trying to fix the faulty Firmware that disabled its printers


Η HP is working to fix a problematic firmware update that has rendered them unusable Office Jet printers after its release earlier this month

As he says BleepingComputer, HP customers say their printers are showing blue screens with errors “83C0000B” on their built-in touchscreens.

HP said in BleepingComputer:

Our teams are working diligently to address the blue screen error affecting a limited number of printers HP Office Jet Pro 9020e. We recommend that customers experiencing the error contact our customer support team for assistance:

Due to the fact that the update is automatically installed on internet-connected printing devices, HP customers are also advised to disable their device's internet connection and wait for the upcoming HP firmware patch.

Affected models include printers:

  • HP OfficeJet 902x
  • HP Office Jet Pro 9022e
  • HP Office Jet Pro 9025e
  • HP OfficeJet Pro 9020eAll-in-One
  • HP OfficeJet Pro 9025e All-in-One Printer.

As he notes BleepingComputer, customers have resorted to HP customer support issues to express their frustration.

“HP has no solution at this time. The hidden service menu does not appear and the printer no longer starts. Just a blue screen”, he says one client in one thread. Another one he adds:

I spoke to HP Customer Care and they said they don't have a solution to fix this firmware issue, at this time.

Others complain that the only way to fix the firmware problem is to send the printer to HP for service and that “the firmware doesn't even partially load, it crashes immediately… HP is remotely bricking our devices!"

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Xiaomi Miui Hellas
The official community of Xiaomi and MIUI in Greece.
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