What applies to the abolition of an existing contract fine, for blocking the account that will have three options and control messages for the amount of money and megabytes
Αthe rules in mobile telephony are changing with the new year. The companies will be able to block debts from 150 euros and up, according to Dionysis Linardatos, executive of the Telecommunications and Post Commission.
As he told News 24/7 at 88,6, the companies will now be obliged to inform the subscribers when they have consumed 80% of their package, while after the expiration of the contract, any charge to the customer who wants to change the company is prohibited.
In more detail, he said: “We have taken initiatives based on complaints. Consumers feel that they can not control their account. They want to monitor the progress of the account. There will be the message of consumption at 80% and 100% for megabytes."
On the possibility of consumers blocking when the bill reaches a limit, he said:
"It will not be done automatically by the company. The subscriber must have requested it from the company in a store. This will apply from the beginning of the 19th. The company will enable him to block and will give him 3 options. The lowest can not be less than 150 euros, if the company wants it can put a smaller one but only if it wants it. The other two will be for larger amounts".
"There are customer complaints", He added to continue:"but as technology advances, so does the ability to take these steps. It is possible today, let's say, to follow the progress through an app or a website".
For the audit account provided, he stated that the companies have done so far on their own initiative, but now it is their obligation.
"Consumers need to become more familiar with their mobile phones, learn the tools to understand megabyte consumption", write down.
For the abolition of a fine of an existing contract, he replied: "the commitment contract for a certain period of time can not be broken. However, there will be no charge if this time has passed and the contract has not been renewed. In this case the termination of the contract is free of charge, penalty. Until now, some companies have forced consumers to pay a fee".
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