The latest software upgrade of Galaxy S10 and S10 +, completely removes users' access to the device with the only solution being to reset to factory settings.
Αν have Samsung Galaxy S10 or S10 + and it still works then you are probably lucky. The latest upgrade has managed to lock several users out of their device leaving the factory reset as the only solution.
As he says ZDNet, the problem occurs when the devices are upgraded with the latest S10 and S10 + software upgrade. Once users restart the device it asks for a PIN even if they have never set one. Even if you enter the correct PIN the device will simply restart and the process will be repeated indefinitely.
Of course the problem does not occur in all devices.
Complaints started appearing both in Reddit as well as on its official page Samsung. The solution that exists so far is quite unpleasant, as it requires a factory reset of the device resulting in the user losing all files. In fact, as if that were not enough, a representative of the company with the username Rydah, confirmed the problem in the Samsung support forums and registered it as "Solved!, ”Angering several users.
For now, this drastic solution is the only one available that has been proposed by Samsung. We recommend that you wait before making any upgrades to your device until the problem is resolved by Samsung.
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