The strategic plan of digital transformation of ELTA foresees significant investments for the upgrade of the capacity in the management of objects.
Τα Greek Post "Run" the program Digital Transformation. A few months after the installation of the first object sorting robots, they proceed to the second phase of the project, in order to increase the possibility of management more than fivefold. And, at the same time, they announce the "arrival" of the Digital Post Office and the stores 24 hour service.
In a special presentation at "heart of ELTA", At the Sorting Center in Kryoneri, the installation of robotic sorting was presented, which began their entry into the digital age. At the same time, the next steps of the digital transformation were announced, as Hellenic Post is moving, with fast steps, to a new era, focusing on the holistic customer experience and the transformation of the Organization itself into a modern business, competitive, financially sound, which will maintains its social role.
The strategic plan of digital transformation of ELTA provides significant investments to upgrade capacity in object management, ensuring greater speed in deliveries and customer service with innovative and innovative services.
In particular, it is provided:
- Upgrade of the robotic object sorting system. The current installation of 55 mini robots, capable of serving 3.000 items per hour, will be expanded to 125 robots, which, before the end of the year, will be able to serve almost 7.000 items per hour. The upgrade will offer the ability to manage 165.000 items per day, more than fivefold the total management capacity and, in some cases, provide the ability to deliver to the customer even on the same day.
- Development of the Digital Postman. This is a complete package of services, with unlimited possibilities available to the customer. The distributors of the ELTA Group are technologically upgraded, equipped with PDAs and special software that will enable them, in addition to the conventional postal services, to make contactless transactions, payments, receipts and comparison of orders and accounts at the customer's door. In addition, the customers, through the new applications brought by the Digital Postman, will have real time information about the progress of their order and notifications for the receipt, with the position of the distributor that serves them, in real time.
- Development of Digital Lockers 24 hours operation (Smart Lockers). In these stores, which will be developed within the upgraded network of ELTA, customers will be able to deliver or receive their item, package or mail, 24 hours a day, 24 hours a day, every day of the year.
The CEO of the Group ELTA, K. George Constantopoulos, stated:
What we are shaping through our digitization and transformation program is a holistic re-approach to service. A new "digital age" that will combine the universal coverage of the territory, with 1600 service points, faster processes and new digital functions, with applications that will accompany every step of our operation. The Greek citizen is asking us for a new, competitive service model. And with our Digital Transformation, it's time to see results.
Press Release
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