Σenters into force on 1 January 2019, the third and final stage of arrangements provided for in Regulation of General Licenses of EETT. The Regulation defines the obligations of electronic communications providers, with the aim of protecting the rights of subscribers to telephony and the Internet.
Specifically, with the third stage, the following regulations are imposed.
Automatic cessation of services to avoid over-indebtedness
At the conclusion of the contract and to avoid over-indebtedness, the subscribers will be able to choose the possibility of automatic termination of the service, whenever the account exceeds a certain maximum, based on at least three options.
Maximum amount of the fee for early termination of a fixed-term contract
The manner in which the maximum fee for terminating a fixed-term contract before its expiration will be calculated is precisely specified.
Seamless access to contract terms and price lists
Providers should ensure that subscribers have easy access to information about the current terms of the contract and the price list of services, as well as any changes.
More information on the settings can be found at www.eett.gr, Section For Consumers / About Electronic Communications / Instructions-Recommendations.
