Εspecial instructions for e-shoppers in view of Black Friday has been published by General Directorate of Consumer Protection, of the G.G. Trade and Consumer Protection of the Ministry of Foreign Affairs.
What should be obvious to consumers:
- The identity of the supplier (full company name, telephone numbers, email, address, VAT number and GEMI number).
- Product features.
- The total price of the product (including taxes, charges, shipping costs, costs in case of return, etc.).
Confirm that the price you are asked to pay is the same as the one stated on the website.
Be especially wary of selling a product at an extremely low price and avoid pop-up offers if they come from unknown sites. - The availability, the method of payment and shipping of the product. It is pointed out that transactions via debit or credit card offer more safeguards for the consumer in case the company does not deliver the product, compared to the deposit in a bank account.
- The right of unjustified, non-refundable withdrawal and return of the product within 14 days of receipt, as well as the policy of return of the company's products.
- The link for electronic consumer dispute resolution (all-Union ADR platform).
- Website security information: display of a security icon, ie a lock on the top left of the browser, email address starting with https: //).
Recommended to consumers:
- Do not provide sensitive data if they are unsure of the security of the website.
- Ignore the offers that appear in their spam.
- Prefer to trade with well-known e-shops.
- In cases of unknown e-shops and before proceeding with the transaction, to investigate their reputation on the internet.
- To keep a record of their transactions.
Press Release
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