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Xiaomi's response to the open letter of protest signed by many Fans from different countries

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After open letter of protest which was co-signed by many of Xiaomi fans and friends, today the company officially responded to all the controversial points of the letter.


Η Xiaomi's answer was posted on the official forum of the company, and we deliver it to you translated.

Dear Mi Fans,

We are from his team Global MIUI and we are very excited to receive your letter. Your letter took us back to 2010, when Xiaomi just started this incredible journey with our Mi Fans. For us, it is not just an unforgettable memory, but it is our vision and our commitment to offer amazing products at honest prices, so that everyone in the world can enjoy a better life through innovative technology.

And to this day, we remain true to our commitment and to our users. As part of the global innovation community, Xiaomi is still at an early stage where it needs the patience and support of all Mi Fans from the global community that has been with us from the beginning.

After carefully considering your sincere suggestions and humble requests in the letter, we would like to share the following with all of you as our first step in working with you on our global market plans and strengthening our worldwide support.

Providing stronger support for global markets is our commitment

In your letter the large number of devices appears as part of your complaints.

It is in our original plan to eagerly share the latest innovations with users and provide them with a variety of options to suit all different tastes.

That said, we fully recognize the need for stronger global support to keep up with our rapidly growing global user base, especially in terms of local testing resources, local customer service support and feedback channels.

We have ensured that these messages will be delivered immediately to the relevant groups and please be patient with us as it takes time to make the necessary changes. The lack of support ultimately reflects the fact that improvements are needed for both products and services.

Recognizing this problem, we have developed MIUI 12.5 with an emphasis solely on optimization. We understand that customization will only be evaluated on the basis of a consistent and smooth user experience, and we will continue to focus on this and future product updates.

Systematic efforts are required to continuously optimize the MIUI system experience, and it takes time to develop device-to-device updates.

Once again, we need to ask our loved ones to be patient with us.

Global ROMs are different from China ROMs

We know that Xiaomi Mi Fans have many questions and different opinions about the differences between the global versions of MIUI ROM compared to those of China.

It's not a different treatment, but instead, it is a design with a different product strategy. As a globally innovative company, it is a constant challenge for us to understand the complexity and diversity of global markets.

Compared to our domestic market with which we are relatively more familiar, we have taken a relatively conservative approach to products when it comes to global markets. As our presence in global markets continues to grow thanks to the support of global Mi Fans and users who trust us, we have gradually gained a better understanding of the preferences and needs of these users.

We believe that maybe it's time for us to start exploring more possibilities with global ROMs to better meet the needs of our users who belong to this category.

We will bring more products and services to the Xiaomi ecosystem

On August 16, 2010, the first version of MIUI was officially released. MIUI is Xiaomi's first product and we have come a long way since then. We have brought many of our ecosystem products to global markets along with smartphones, to make quality technology accessible to all.

There is no greater joy for us when we see that our Mi Fans from all over the world demand access to more products of our ecosystem, promoting us to continue to enrich our global supply chain and our new product lines to offer more products to global Mi Fans and our users.

MIUI is based on the Android operating system, but provides users with many more customizations and easy-to-use features. In addition, we also offer Google services integrated into the MIUI system in some areas. It is an alternative for some users who prefer Google products that provide similar services to the native Android experience.

We appreciate your love for the original features offered by MIUI and will speed up the process so that they are accessible to more users located in different regions (outside of China).

We look forward to sharing more suggestions with you, and at the same time receiving your new feedback.

Sincerely,
Global MIUI Team

Read HERE the open letter of protest delivered to Xiaomi

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4 reviews

Hands June 2, 2021 at 00:43 p.m

They took them hard and now they do not give them to us !! They made so many models that they were all sold and now they can not support them, the software crashes and other problems that we are called to fix !!! Nice company !!!

Απάντηση
Dimitris June 1, 2021 at 20:21 p.m

I have the mi 10t pro and still get the MIUI 12.5.

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Andreas72 June 1, 2021 at 22:30 p.m

One of the same brother. We are still waiting for the miui 12.5. Let's just say xiaomi too. But they will also learn their lesson.

Απάντηση
Click June 1, 2021 at 15:49 p.m

Θεουληδες, στριβειν δια της πλαγια…
We crumble your naughty insoluble problems and put them in the recycling bin and go for more, be patient just because it has other caskets.
I was one of the first from 2010 that although I switched the MiUI with the SGS2 gelatine and did the same with my Google Nexus, it was just a necessary experience but also the base since it was based on Cyanogen, not so much anymore, I returned to Sammy here k 4 years and I have not regretted it

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