On the occasion of World Day of Persons with Disabilities and with a view to contributing to the understanding and awareness-raising of people with disabilities, the WIND Hellas implements a number of initiatives.
Αrenews its support for two sports clubs, the "Panathinaikos A.O. Disabled" and to "Ionas Disabled Sports Club». Through this action, it aims to bring to the fore the need to enhance the dignity of people with disabilities and to promote awareness of respect.
Accessibility for people with mobility impairments
WIND promotes safe and universal access to the visitors of its stores, thus contributing to the creation of an inclusive society. All WIND stores have special detachable access ramps, thus ensuring excellent service to each customer.
Adopts a series of measures to ensure access to communication and service
The company has adopted a series of measures to ensure that each of its subscribers, regardless of their physical characteristics, can function effectively in their daily lives, but also to communicate effectively with WIND. Specifically, it offers the following features:
Accessibility for the hearing impaired:
Provides the possibility of immediate service through service Live Chat, through applications such as Facebook Messenger, Instagram and Twitter, daily on a 24 hour basis.
Accessibility for people with impaired vision and cognitive impairment:
- Telephone service from lines 13700 and 13800, 24 hours a day. Calls to 13700 are free of charge for technical service and damage. Calls to 13800 relate to all other service issues and are charged as local calls.
- Web page www.wind.gr : WIND strives to continuously improve the experience of every visitor of its websites, ensuring comfortable navigation of the content, through the application of relevant standards and accessibility tools for the visually impaired.
In addition, for the best service of its subscribers for issues related to the connection of their terminal equipment, WIND provides the possibility of sending a technician to their place, receiving all days of protection and without any charge, to ensure the smooth connection to the network of.
Press Release
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