Now, its subscribers Vodafone through TOBi chatbot have the support they need for free, without delays 24 hours a day
Ο Tobi, The Vodafone digital virtual assistant which has been created to enable its customers to find solutions and answers to the issues that concern them, without having to call the call center, responds and serves a wide range of requests and questions of subscribers successfully.
Last year Tobi replied to 1,3 million requests from mobile, landline and TV customers and handled completely more than 70% of the questions he received about lbills, benefits, offers and general information.
He was also trained to manage fixed and internet technical issues such as router connection and low speed WiFi, while through daily communication he learned to inform customers about available offers that exist and, if they wish, to obtain them at that time.
The availability of the digital assistant has been extended to Facebook through Messenger and now manages exclusively popular request categories. At the same time, it cautiously addresses customers when there is a reason, and helps them manage issues before they escalate into problems, or offers them solutions that may not seem useful at the moment, but will become so in the future. Now, Vodafone subscribers through TOBi chatbot have the support they need for free, without delays 24 hours a day.
His success Tobi is proved both by the above and by 70% of customers who talk to him and choose him exclusively for their service, highlighting modern technologies and in particular artificial intelligence as another excellent tool at the disposal of man.
More information about its features Tobi : Live Chat Service with TOBi (vodafone.gr)
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