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Press release

Skroutz: New announcement and clarifications about the incident with the company 365 SHOP GR

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With a new announcement made by Skroutz, clarifies the incident with allegations of customer fraud, as orders placed in a company that cooperates with the platform never reached consumers.


Aregarding the incident that has occurred with the company 365 SHOP GR SOLE SHAREHOLDER IKE, shop «365 shop», As a company

  • From the very first comments of the consumers, we responded immediately, investigating the case and proceeding to termination - termination of the cooperation with the specific store.
  • At the same time, always focusing on our operation and activity, customer service and support, we proceeded with actions of support and compensation of consumers.

More specifically, it is worth mentioning that the store 365 SHOP GR MONOPROSSOPI IKE, based in Katerini, was active in the Skroutz price comparison platform from 2019, participating in various product categories, meeting the then applicable conditions for inclusion in the price comparison platform.

At 9/02/2022 made a change of ownership status based in Athens, while the change was officially posted on GEMI (General Commercial Register) on 31/3/2022. The Monday 4 / 4 / 2022 we received the first negative reviews for this store and our control mechanisms were activated immediately.

The store was removed from the Skroutz price comparison platform on the same day, as the change of ownership status in GEMI, of which neither the banks with which the store worked until then were aware. With the main focus on consumer protection, the store was immediately removed from the platform and we proceeded to contact the consumers directly in order to inform them to proceed with the questioning of their banking transaction.

Then, with our primary concern, the impeccable shopping experience of the consumers, we decided to proceed with actions of support and compensation of the consumers. It is worth mentioning that from the beginning of the event until today the company has already responded to 492 consumer emails to which it either offers compensation in the form of a coupon equal to that of the order - through the Skroutz Marketplace - for consumers who have completed their purchase by bank deposit, or supports and assists consumers who have made their purchase by card (debit or credit) to get their money back from the card issuing bank through the transaction challenge process.

So far 106 coupons worth: € 51,418.75 have been issued.

Special mention should be made of the Skroutz store inclusion policy which is constantly changing over time in order to become more stringent in order to ensure consumer protection.

More specifically, the current participation policy in the Skroutz price comparison platform from February 2022 is the following:

  • Any store wishing to register with Skroutz with its own e-shop must have completed at least three annual uses before submitting the application. At the same time, the company must have an annual turnover of at least 50.000 euros.
  • If the store has less than three (closed) uses and records an annual turnover of less than 50.000 euros (in each use), then it can use the Skroutz Marketplace for the next two years. After two years, it will be possible to evaluate the possibility of activating the redirection model.
  • If the company has more than three fiscal years and records an annual turnover of more than 50.000 euros / year, then it can use both the participation model in the price comparison platform and the Skroutz Marketplace.
  • Companies operating in the mobile, laptop, tablet, game console industry will only be able to sell their products through the Skroutz Marketplace (for at least two years).

Finally, it should be emphasized that the data of each company are checked for their validity through its application GSIS (General Secretariat for Information Systems) while it is mandatory to register at GEMI (General Commercial Register). More information on the participation of companies in its price comparison platform Skroutz can be found here.
In conclusion, it should be emphasized that Skroutz does not mediate in the purchases between the consumer and the online store, does not represent or substitute any commercial store except for the orders which are made through the Skroutz Marketplace service, where the transaction is completed with complete security on our page. (more information here).

Let us emphasize that we remain faithful to our commitment to be on the side of the consumer at all times and we will continue to invest in systems and processes that offer immediate, fast and easy shopping experience to consumers, combined with appropriate support and service.

Press Release


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The official community of Xiaomi and MIUI in Greece.
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