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Gov.gr Wallet : Installation instructions – 17 questions and answers

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The application Gov.gr Wallet was officially launched yesterday and was available for download from Apple Store and Google Play but also by gov.gr.


Αsince yesterday, however, citizens with VAT number ending in 1, today those with the last digit are also added 2, tomorrow the 3rd.

Since the app for the Gov.gr Wallet was available, they have "descended" on mobile over 44.000 identity cards and diplomas. So far and without the data from Apple and Google being available, more than 25.200 citizens have "downloaded" the identity card on their mobile phone and more than 19.400 their diploma, as the Minister of Digital Governance said speaking on the show today on SKAI, Kyriakos Pierrakakis.

The identity and the diploma that we will have on the mobile phone, through it Gov.gr Wallet, will have the same value as the paper ones. Citizens will be able to use their digital documents for any legal transaction or act, only within Greece for the time being. However, the Kyriakos Pierrakakis he said that soon one might even be able to travel within Schengen with them.

The government, he said, can legislate only for Greece and whether the digital identity will apply in the Schengen zone as well should be decided by the EU. But, he added, in his discussions with community officials it emerged that one by one the EU countries they also want to make their own wallet and therefore a discussion will be opened at a pan-European level for the recognition of digital identities and diplomas, so that soon we can also travel with them.

The same applies to the digital driver's license and the digital identity as if one of them were lost or taken away due to an offence. If someone loses their identity, they first declare it on gov.gr and then follow the procedure provided.

As far as the driver's license is concerned, if it is revoked for an offense, initially the removal will be done digitally and then the driver will have to present the paper license to the police station within three days.

He also spoke of a very important change as he said the identity card and driver's license are for the first time verifiable documents, that is, one can confirm that they are genuine.

Kyriakos Pierrakakis also referred to the new identity cards and the unique personal number that will replace them VAT number and AMKA. A presidential decree and some technical changes are pending, said the Minister of Digital Governance, who noted that "we are not far away".

How to download the application

The Gov.gr Wallet it can be downloaded to our mobile with... a few clicks, since it is already available since yesterday. Those who have VAT number in 1 and 2 can download their identity card and diploma, the rest per day.

You can download the app from:

The Apple Store

‎Gov.gr Wallet
‎Gov.gr Wallet
Developer: Hellenic Republic
Price: Free
  • ‎Gov.gr Wallet Screenshot
  • ‎Gov.gr Wallet Screenshot
  • ‎Gov.gr Wallet Screenshot
  • ‎Gov.gr Wallet Screenshot
  • ‎Gov.gr Wallet Screenshot

The Google Play

Gov.gr Wallet
Gov.gr Wallet
Developer: Hellenic Republic
Price: Free
  • Gov.gr Wallet Screenshot
  • Gov.gr Wallet Screenshot
  • Gov.gr Wallet Screenshot
  • Gov.gr Wallet Screenshot
  • Gov.gr Wallet Screenshot

The docs.gov.gr

In the future, the Gov.gr Wallet application it will become a personal digital "portfolio" of citizens to facilitate their daily lives, as it will allow the storage of other data, such as the details of the vehicle license, the details for the payment of road fees, the result of the KTEO check, insurance details and but.

Gov.gr Wallet in 17 questions and answers

What is a digital ID and a digital driver's license?

The new digital copies of the identity card and driver's license, which are a main part of the Gov.gr Wallet application, according to article 80 of Law 4954/2022, are digital documents fully equivalent to paper documents, for any legal use within of the Greek territory. They are not international travel documents.

Since when is the Gov.gr Wallet app available?

The Gov.gr Wallet application is available from July 27, 2022. Access and use of the application will be possible in sections according to the last digit of the citizen's tax identification number starting on July 27 from number 1, on Thursday 28/07 at 2 coke..

Is an Internet connection required to use the application?

When using the application, such as creating digital copies of an identity card or driver's license as well as during the verification of a digital document, an Internet connection is necessary.

Why is it required to activate the ability to receive notifications on my mobile phone from Gov.gr Wallet?

The notification function (Push Notifications) is necessary for the proper functioning of the application, because through it you receive the consent requests in case of checking a digital document of yours or in case of a request to sign a document through docs.gov.gr.

How do I save digital documents on my mobile?

Once you have identified yourself in the application via TaxisNet codes or web banking codes and confirmed your mobile phone number with the relevant OTP SMS, you can create and save the relevant documents simply and quickly: by clicking on each document, enter immediately after the relevant confirmation code which you will receive via OTP SMS.

In case you revoke the digital document (ie delete it), you can repeat the process of creating the digital document again.

On iOS devices, you can also save the documents in the device / operating system Wallet.

Who and how will be able to check the authenticity of digital certificates?

The digital identity card and the digital driver's license are fully equivalent in terms of their validity to the physical documents in accordance with article 80 of Law 4954/2022, therefore, any auditor entitled to check your physical documents can also check and verify digital.

The validity of the document is checked by showing the QR code of the respective document to the inspector. After the controller "scans" your QR code with his own device, you will have to give (or not) approval for this control through the Gov.gr Wallet application. Once you give approval, a 6-digit code will be displayed which you can quote or show to your controller. Only – and only then – when the controller successfully enters this code, will they be able to see your digital ID card or driver's license details.

What will I be able to do with my digital identity card and digital driving license?

As long as the digital identity card and digital driving license are fully equivalent in their validity to the physical documents you can use them for any corresponding legal use within the territory. International travel (within and outside Schengen) is excluded.

For the use of the digital identity card for transactions with banking institutions or mobile or landline telephony providers, the transitional period until October 1, 2022 applies, as defined in the relevant GPA.

In addition, using the Gov.gr Wallet application you can digitally sign any document on docs.gov.gr, namely: Responsible Declaration, Authorization, Digital Document Certification (digital original of the signature in Greek and English) or Private Agreement with other natural persons.

Is there a process for which I will still need the paper ID or the paper diploma?

The digital identity card and digital driving license are fully equivalent in validity to physical documents, therefore there is no use of the identity card that requires the presentation of the physical card, except during the transition period for banking institutions or mobile operators or landline.

I lost my paper ID and/or paper diploma after I had created the corresponding digital certificates. I have to do something;

You can report the loss of an identity card digitally through gov.gr and the relevant service (Declaration of loss of a police identity card) or at the local Police Stations.

Accordingly, you can declare the loss of your driver's license at the local Police Stations, KEP, or at the offices of the Transport Directorate of your Region.

As soon as the relevant declaration has been made and if you have issued a digital identity card, the validity of the digital copy will automatically cease.

In case someone steals my mobile phone, should I do anything to cancel the digital certificates I had saved?

You can revoke the validity of your digital identity card or digital driver's license through the relevant service at gov.gr.

As soon as the relevant declaration is made, the validity of the digital copies will automatically cease.

My identity card or driver's license is temporarily held by some body, e.g. because I am doing my military service or by the Greek Police due to a violation of the Code of Conduct. Can I issue a digital identity card or digital driver's license?

In case you have already issued a digital copy of the identity card or driver's license and the physical document needs to be kept temporarily, then as soon as the reservation is systemically declared by the institution or organization that carries out the reservation, the validity and the digital one are revoked.

In case you have not already issued a digital copy of your ID card or driver's license, then once the reservation is systemically declared by the booking agency or organization, you cannot issue a digital copy until the physical document is returned to you.

You are only allowed to issue a digital identity card or digital driver's license if your corresponding physical document is valid and in your possession.

What is the Quick Scan process and why should I use it?

The Quick Scan feature is a faster and simpler way to verify your documents while always keeping the same level of security and privacy. In situations where speed is essential or there is a constraint, for example during boarding an aircraft or entering a concert venue, activating Quick Scan only gives "pre-authorization" for the next scan within the next five minutes from the moment the function is activated . Thus, when checking the QR code, it is not necessary to approve the relevant notification again and the checker sees the details of your digital document directly.

I can't issue my digital ID and I'm getting failure messages or the information shown is not accurate. What should I do;

If you are unable to issue your digital ID and keep getting failure messages or the information presented is not accurate, please initiate a support request via wallet.gov.gr/support.

If you have not issued an ID card or if the ID card has been declared lost, then you cannot issue a digital ID card until the new card is issued.

I can't issue my digital driver's license and I get failure messages or the information shown is not accurate. What should I do;

If you are unable to issue your digital driver's license and keep getting issuance failure messages, most likely your driver's license has not been updated with your TIN. To update the TIN please visit drivers-vehicles.services.gov.gr and follow the relevant steps. Once your driver's license is updated with your VAT number, you will be able to issue your digital driver's license as well.

If you have not been issued an identity card or if the identity card has been declared lost, then you cannot issue a digital driving license until the new card is issued.

I can't verify a digital document as either a controlled (eg I don't get notifications) or a controller (eg my calls fail). What should I do;

Please make sure that in the settings of your device the receipt of notifications for Gov.gr Wallet is activated and that the network you are on does not limit Gov.gr Wallet calls. In case there is a lingering problem during a check, you can always use the “Quick Scan” function.

Also, if the problem persists you can delete and reinstall the app.

Finally, if you are facing an issue that is not resolved by the above steps, you can send your question or support request via wallet.gov.gr/support.

I keep getting audit notices for one of my digital documents, or I got an audit notice when I wasn't expecting it. What should I do;

In the event that you receive one or more notifications while you have not shown your digital document to an inspector, you can very simply, easily and quickly recall the existing digital document through the relevant option in the application and reissue it.

I have a question that is not covered by the FAQ, a support request, or comments and feedback about the app. Where can I contact?

You can send your question or support request through wallet.gov.gr/support.


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3 reviews

George 29 July 2022 at 00:01

On which phones can the app be downloaded?
I have a redmi note 5A prime and it doesn't accept it as a compatible device.

Απάντηση
Dimitrios Dagkalidis 29 July 2022 at 14:21

I think the device must have NFC to be accepted, but it must also have a relatively recent Android Version (From Android 8 and above).
So many old devices will not be compatible with the app

Απάντηση
George 28 July 2022 at 17:23

Yes, run to put on the chief robe.

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